You can use the My ACCESS website to apply for the Florida Food Assistance Program (Food Stamps/SNAP), Medical Assistance, and Temporary Financial Assistance for Families with Children (TANF). You can also view your performance information online 24/7.


The My Access Florida division uses this platform to reach millions of Florida in need of government financial assistance. The program is more or less alleviating poverty so that the underprivileged can have quality health care, access to food, and much more.

Frequently Asked Questions

How to unlock My Access Florida Account?

How do I unlock my suspended Florida Access account?

  • Call Access Florida, the customer service representative at 1-866-762-2237.
  • Inform the representative that you cannot access your My Access Florida account.
  • You will be asked to provide personal information such as my Access Florida case number, SSN, DoB, etc.
  • Follow the representative’s instructions to unlock your account.

How to apply for Assistance?

You can request help from any computer with an Internet connection at www.myflorida.com/accessflorida or one of our partner community sites. You can also complete a paper form that can be returned by mail, fax, or your local customer service center.

When do I receive my services on my EBT card?

Food stamp benefits are paid electronically to your EBT card on a staggered payment schedule in Florida. Benefits for SNAP in Florida will be credited to your debit card account on the specified payment date each month between the 1st and 28th. Gift Card benefits will be credited to your Florida EBT Card based on your file number.

What do I do if my Florida EBT card is lost or stolen?

If your Florida EBT Card is lost or stolen, please first contact Florida EBT Customer Service to report the issue. Your EBT card will be deactivated by contacting customer service. You will no longer be eligible for EBT benefits once you receive your replacement card. Your replacement Florida EBT card will be shipped to your registered mailing address within 5-7 business days via USPS First Class Mail.